Refund Policy

Thank you for shopping at Sakura Bento. We value your satisfaction and aim to provide quality food and service. Please read our refund policy carefully.

1. No Cancellations After Payment

Once your oder has been placed and payment is confirmed, it cannot be canceled or modified.

2. Refund Eligibiliy

Refunds may be issued under the following conditions:

• The item you ordered is unavailable or out of stock.
• There was an error in the order processing (e.g. wrong item delivered).
• Your payment was charged but the order was not received.

3. How to Request a Refund

To request a refund, please contact us within 24 hours of your order via:

• Email: support@sakura-bento.store
• Mobile: 09764839064

Include your order number, proof of payment, and a description of the issue.

4. Refund Processing

Approved refunds will be processed via the same payment method used, through Xendit. Please allow 5-10 business days for the refund to reflect, depending on your bank or provider.